Contact us
If you have questions about our products or your order , please feel free to contact us using the form below
Please note: Whenever you contact us, we need yourorder number—orproof of payment(e.g., bank statement or PayPal confirmation) if you purchased through an external retailer.
Do you suspect a defect or a problem with your bottle? Then pleasesendusphotos or a short videoright away. Make sure to show us the entire bottle and a close-up of the affected area.
Please note:Without this information, we unfortunatelycannotprocess your case immediately — missing information leads to follow-up questions anddelays the resolution. With complete information, we can reduce response time and quickly find a solution for you.
P.S.: You may already findhelpful information in our FAQs(see below)
Thank you very much for your help,
Your KEEGO Team!
FAQ
Please follow these 4 steps: 1.Fill with water several timesandshake vigorously
2.Empty the bottle and rinse thoroughly
3.Turn the bottle upside down and let it air dry on a dish rack
4.Please also detach the mouthpiece from the cap and rinse both parts
Do not use sponges or brushes for cleaning, and do not put them in the dishwasher! Also avoid getting inside the bottle or causing friction with a dish towel, paper towel, or your fingers, as this cancreate an
abrasive effect .
The titanium coating is sensitive and can be damaged if cleaned contrary to the instructions. If you follow these instructions, there will be no abrasion.
The layer of pure titaniuminside the bottle is non-stick and self-cleaning. Therefore, simply rinse the bottle thoroughly with cold to warm water after use and let it air dry.
Due to the harsh cleaning agents and high temperatures involved, we strongly advise against washing the bottle in the dishwasher! This can damage the KEEGO coating.
You can fill your KEEGO withany kind of beverage—from water andisotonic sports drinkstohigh-concentration carb mixes.
Thanks to thetitanium inner lining,your drink staysneutral in taste, hygienic, andfree of residue.
Fordrinks with high sugar content,rinse the bottlethoroughly and shake it vigorously to prevent residue buildup.
Clean it briefly after each use to keep your KEEGO fresh and ready for use for a long time.
The Easy Clean consists of two parts: the cap and the mouthpiece.
Please detach the mouthpiece after each use and rinse both the cap and the mouthpiece thoroughly with water.
The mouthpiece is made of pure, food-safe silicone and can be washed in the dishwasher or boiled if necessary.
All materials used in the manufacture of KEEGO arefood-safe,have undergoneextensivetesting, andare FDA-approved.
Health and functionalityare KEEGO’s top priorities.
The KEEGO is free of BPA, BPS, BPF, phthalates and plasticizers!
The titanium is pure and clean and cannot be absorbed by the body even if used contrary to the instructions.
Therefore, there can be no health hazard.
YES,KEEGO is recyclable.
We hope you’ll enjoy your bottle for years to come. However, after a long period of heavy use, it may have stretched out.
In that case, you can send your old bottle back to us at any time, and we’ll make sure your old KEEGO is turned into a new one.
As a small thank-you for your
support in doing something good for the environment ,we’ll give youa 20% discount on the purchase of your new KEEGO. Find more info at:KEEGO Refresh