Our guidelines for pre-orders supplement the General Terms and Conditions, which you can find here .

1.1 In certain cases, KEEGO offers its customers the option to purchase products on pre-order. The pre-order option is available for products that are temporarily out of stock, as well as for new or limited products. A pre-order serves as a reservation and guarantees that the selected products will be held for the customer until they are in stock and ready to ship. Products available for pre-order are clearly marked in the web shop with the label "Pre-order" or "Vorbestellung" and can be added to the shopping cart by clicking on the 'Pre-order' button.

1.2 You commit to paying the price upon conclusion of the contract. The current price of the products at the time of pre-order will be charged.

1.3 KEEGO ships the products in the order in which the pre-orders are received. If you cancel or forfeit your reservation in accordance with these terms, your position will be taken by the next person on the product reservation list.

1.4 After the pre-order has been shipped, the normal delivery times apply. You can view the standard delivery times in our web shop.

1.5 If your order contains both pre-order products and products in stock (ready for dispatch), your order will by default be shipped as one package as soon as all items are available and ready for dispatch (standard delivery).

1.6 Although we will endeavor to deliver pre-order products as quickly as possible, you understand and agree that delays may occur. An estimated shipping time is only an estimate, is subject to change, and KEEGO assumes no responsibility or guarantee that the product can be delivered by the estimated date.

1.7 In the event of a delay and failure to meet the expected delivery, KEEGO is therefore not liable for any damages that may arise as a result of the delay, nor is it obliged to grant discounts, refunds or credits due to these delays.

1.8 We will keep you informed of news regarding this delivery schedule. You may withdraw from your pre-order at any time up to the delivery date for a full refund of the price. If for any reason you decide that you no longer wish to wait for your pre-ordered product, you may cancel your reservation as set out in our Terms and Conditions and Cancellation Policy.